Privacy
You can play as a guest without giving us your name or email. If you are 13 or older you can add an email, or sign in with Google or Apple where the game offers it, so your progress and purchases can move to a new phone.
| Information | Why |
|---|---|
| Guest play: a random account ID created through Firebase Authentication. It does not include your name, email or phone number. | To load the event calendar, keep your Prism Gems and purchases safe, and (13+) keep a cloud save |
| Email accounts (13+ only): your email address, whether you confirmed it, and your password. Passwords are stored by Google in protected (hashed) form; we never see them. | To recover progress, and for confirmation and password-reset emails |
| Google or Apple sign-in (13+ only): an account ID from Google or Apple and your email address (an Apple private relay address if you hide your email); from Google, also the name and profile picture on your Google account, which we don't use. See Signing in with Google or Apple. | To recover progress on another device |
| Cloud save (13+ only): a copy of your progress (heroes, gear, currencies, event and campaign progress), total play time, a random install ID and when the save was made. Graphics and sound settings are not uploaded. | To restore progress on another device |
| Purchases: the receipt Google Play or the App Store sends us (order or transaction ID, product, time, status), your Prism Gem balance and a history of gem purchases and spending | To confirm payments, deliver items and handle refunds |
| Technical: IP address and basic request details in standard server logs | Security and troubleshooting |
We do not collect your location, contacts, photos, advertising ID or information from other apps, and we never receive card or bank details. Google (Firebase Authentication, Cloud Firestore and Cloud Functions) stores and processes this information for us as our service provider, on servers in the United States. Google Play and the Apple App Store process payments under their own privacy policies.
When two of your devices have different progress, the game asks which to keep ("Keep this device" or "Use cloud") and never overwrites a save silently.
Children
Players under 13 can only play as a guest. The game does not ask them for an email address, does not create a cloud save for them, and stores nothing about them online except the random account ID the game needs and any purchases made through the app store (which the store's parental controls govern). Players who don't answer the age question are treated the same way. Parents who believe their child gave us personal information can email support@elevationark.com and we will delete it.
How long we keep information
| Information | Kept for |
|---|---|
| Account and cloud save | While your account exists; deleted when you delete it |
| Purchase records | Kept with your account ID replaced by an anonymous code, for refunds, chargebacks, fraud prevention and tax law (up to 7 years) |
| Server logs | Normally 30 days |
| Progress on your phone | Until you remove the game |
Deleting your account
- Open Settings › Account & cloud save (also linked from About & Legal).
- Tap Delete account.
- Type
DELETE, tap Delete forever, then tap again to confirm.
This works for guest, email, Google and Apple accounts. It immediately deletes your account, cloud save, Prism Gems and purchase history from our servers, and cannot be undone. Purchases are not refunded. Progress on the phone stays until you remove the app. If you can't open the game, see Delete an account.
Game rules
- Prism Gems, Coins, Gear Dust, Summon Tickets, Paints, heroes and gear are Virtual Content under section 5 of the Terms of service: no cash value, no exchange or transfer outside the game.
- Prism Gems are bought with real money through Google Play or the Apple App Store and stored on our servers for your account. Prices and items on sale can change.
- Where the game offers random rewards for Prism Gems or Summon Tickets, it shows the odds next to the offer.
- Guest progress is tied to your device and can be lost if you remove the game or change phones without adding an email.
- Online features (the event calendar, purchases, cloud save) need an internet connection and may change, pause or end.
Credits
Game design, art, code and production: ElevationArk.
Music and sound: music and some sound effects were created with ElevenLabs generative audio and edited by ElevationArk.
Fonts: Fredoka, by The Fredoka Project Authors. Inter, by The Inter Project Authors.
Built with: Unity, including the Universal Render Pipeline, Input System and Unity In-App Purchasing. Online services by Google Firebase.
Thank you to everyone who plays, tests and sends feedback. Ideas and bug reports: support@elevationark.com.
Third-party licenses
Unity
Built with Unity. The Unity engine, Universal Render Pipeline, Input System, uGUI and Unity In-App Purchasing are used under the Unity Terms of Service and the Unity Companion License (unity.com/legal).
Google Firebase
Online features use Firebase Authentication, Cloud Firestore and Cloud Functions, provided by Google under the Google APIs and Firebase Terms of Service (firebase.google.com/terms). No Firebase code is bundled in the game.
ElevenLabs generated audio
Music and some sound effects were generated with ElevenLabs on a paid plan that grants commercial use, and are used under the ElevenLabs Terms of Service.
Fonts
Fredoka: Copyright 2016 The Fredoka Project Authors (github.com/hafontia/Fredoka-One). Inter: Copyright (c) 2016-2020 The Inter Project Authors. "Inter" is a Reserved Font Name (github.com/rsms/inter). Both are licensed under the SIL Open Font License, Version 1.1.
SIL Open Font License, Version 1.1 (full text)
SIL OPEN FONT LICENSE Version 1.1 - 26 February 2007
Preamble. The goals of the Open Font License (OFL) are to stimulate worldwide development of collaborative font projects, to support the font creation efforts of academic and linguistic communities, and to provide a free and open framework in which fonts may be shared and improved in partnership with others.
The OFL allows the licensed fonts to be used, studied, modified and redistributed freely as long as they are not sold by themselves. The fonts, including any derivative works, can be bundled, embedded, redistributed and/or sold with any software provided that any reserved names are not used by derivative works. The fonts and derivatives, however, cannot be released under any other type of license. The requirement for fonts to remain under this license does not apply to any document created using the fonts or their derivatives.
Definitions. "Font Software" refers to the set of files released by the Copyright Holder(s) under this license and clearly marked as such. This may include source files, build scripts and documentation. "Reserved Font Name" refers to any names specified as such after the copyright statement(s). "Original Version" refers to the collection of Font Software components as distributed by the Copyright Holder(s). "Modified Version" refers to any derivative made by adding to, deleting, or substituting -- in part or in whole -- any of the components of the Original Version, by changing formats or by porting the Font Software to a new environment. "Author" refers to any designer, engineer, programmer, technical writer or other person who contributed to the Font Software.
Permission & Conditions. Permission is hereby granted, free of charge, to any person obtaining a copy of the Font Software, to use, study, copy, merge, embed, modify, redistribute, and sell modified and unmodified copies of the Font Software, subject to the following conditions:
1) Neither the Font Software nor any of its individual components, in Original or Modified Versions, may be sold by itself.
2) Original or Modified Versions of the Font Software may be bundled, redistributed and/or sold with any software, provided that each copy contains the above copyright notice and this license. These can be included either as stand-alone text files, human-readable headers or in the appropriate machine-readable metadata fields within text or binary files as long as those fields can be easily viewed by the user.
3) No Modified Version of the Font Software may use the Reserved Font Name(s) unless explicit written permission is granted by the corresponding Copyright Holder. This restriction only applies to the primary font name as presented to the users.
4) The name(s) of the Copyright Holder(s) or the Author(s) of the Font Software shall not be used to promote, endorse or advertise any Modified Version, except to acknowledge the contribution(s) of the Copyright Holder(s) and the Author(s) or with their explicit written permission.
5) The Font Software, modified or unmodified, in part or in whole, must be distributed entirely under this license, and must not be distributed under any other license. The requirement for fonts to remain under this license does not apply to any document created using the Font Software.
Termination. This license becomes null and void if any of the above conditions are not met.
Disclaimer. THE FONT SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OF COPYRIGHT, PATENT, TRADEMARK, OR OTHER RIGHT. IN NO EVENT SHALL THE COPYRIGHT HOLDER BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, INCLUDING ANY GENERAL, SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF THE USE OR INABILITY TO USE THE FONT SOFTWARE OR FROM OTHER DEALINGS IN THE FONT SOFTWARE.