Survoxel Runner
In the game (fastest)
- Open Settings › Account & cloud save. It's also linked from About & Legal.
- Tap Delete account.
- Type
DELETE, tap Delete forever, then tap again to confirm.
This works for guest, email, Google and Apple accounts.
What is deleted, straight away: your account, cloud save, Prism Gems and purchase history on our servers. Purchase receipts are kept for refunds and tax law, with your account ID replaced by an anonymous code that can't be linked back to you. Unused gems are not refunded. Progress on the phone stays until you remove the app.
No longer have the game? If you added an email, ask by email from that address. Guest accounts have no email, so we can't safely match them to a request; please use the in-game option while you still have the game.
Sir Flappicus
In the game (fastest)
- Open Settings › Player Account.
- Choose Delete account and progress. If you have an email account, confirm your password; if you signed in with Google or Apple, confirm with Google or Apple.
- Choose Delete permanently.
Guest accounts can be deleted from the same screen. For Sign in with Apple accounts, deleting also revokes the game's Apple sign-in access.
What is deleted: your account, cloud progress, coins and items, event records, minigame records and the purchase records held by our game backend. The in-game option also clears progress on that device; other devices keep their own local copies until you clear them.
What stays for a short time: a small security marker that stops the account from syncing again (removed after 7 days), backups (up to 7 days), server logs (30 days) and Google's own required audit logs (up to 400 days). If we ever restore a backup, we re-apply deletions made since.
No longer have the game? Ask by email from the address linked to your account, with the subject Sir Flappicus account deletion. Guest accounts can't be matched to an email request, but guest accounts unused for 24 months are deleted automatically.
To reset only one device and keep your cloud account: Settings › About & Support › Delete local progress.
Google and Apple sign-in
If you signed in to a game with Google or Apple, deleting your game account as above removes that sign-in and the account ID, email and (from Google) name and picture we received with it. Removing the game's access in your Google Account (Security › Your connections to third-party apps & services) or your Apple Account (Sign in with Apple) stops future sign-ins but does not delete your game account or progress. If you can no longer open the game, ask by email from the email address of that Google or Apple account (for a hidden Apple email, write from the address it forwards to and tell us you used Sign in with Apple). More in the Privacy policy.
SmrtSites
- Sign in at smrtsites.io.
- Open Account › Account and choose Delete account.
Your sites, posts and profile are deleted straight away and published sites go offline; backups roll over within 30 days. Records the law requires (tax and accounting) are kept. You can also ask by email. Details: SmrtSites privacy policy.
ElevationArk account
- Sign in on elevationark.com/account.
- Choose Delete my account at the bottom of the page, tick the confirmation and press Delete my account again.
This deletes the account, your email address and consent record, your discount code and the links to your games, straight away. Your game progress and SmrtSites content are not deleted by this: each product has its own account, deleted as described above. Voxel order records are kept for tax law without a link to you. You can also ask by email.
Everything else
Voxel Starter Kit purchases have no account of their own (an optional ElevationArk account can hold a discount). This website keeps no data about visitors who are not signed in. If you emailed us and want your messages deleted, ask by email.
Asking by email
Email support@elevationark.com from the email address linked to your account, and say which product. We'll send a confirmation to that address; once you confirm, we delete the account and confirm within 30 days (usually much sooner).
Never send your password, verification codes or payment details. Records kept by Apple, Google or your app store follow their own policies. For more, read the Privacy policy.